We're here to help and answer any questions you may have
Whether you're seeking support, want to volunteer, or have questions about our services, we're here for you. All enquiries are treated with complete confidentiality and respect.
59 Woodcroft Road
Wylam
Northumberland
NE41 8DQ
If you're in immediate danger or crisis:
Emergency Services: 999
Samaritans: 116 123 (24/7)
NHS Crisis: 111 (Option 2)
The Head Shack is located in the historic village of Wylam, Northumberland
Accessible by: Car (parking available) • Bus (local services) • Train (Wylam Station nearby) • Bicycle (secure storage)
Our building is wheelchair accessible. Please let us know if you have any access requirements.
Monday - Friday:
9:00am - 5:00pm
Weekends:
Closed (Events vary)
Tuesdays & Thursdays:
10:00am - 3:00 pm
No appointment needed
Varied schedule throughout the week
Contact us for current timetable
No, you can self-refer. Simply get in touch with us directly by phone or email, and we'll arrange an initial conversation to understand how we can help.
All our services are completely free to those who need them. This is made possible through charitable donations and funding.
While we're based in Wylam, we support adults from across Northumberland and the wider region.
Yes, absolutely. We take confidentiality very seriously and adhere to strict data protection policies. Information is only shared with your explicit consent or in exceptional circumstances where there's a risk to safety.
This varies depending on individual needs. We work with you to create a personalized support plan and continue for as long as you find it beneficial.
Yes, you're welcome to bring a friend, family member, or support person to appointments if that makes you more comfortable.
Whether you're seeking support or want to help others, we're here for you.